Popular Questions and Answers

Hi there. Do you have any questions? Our team is here to help resolve them quickly. Let’s not waste time and move on to the answers to the most popular questions that VertBet Casino players once had. By the way, we are working to make sure that there are fewer and fewer of them and that nothing distracts you from playing in our casino.

For your convenience, we have divided the questions into several sections. In order to find the right answer, go to the category you need.

Sign Up

Among dozens of questions about registration, we have highlighted the most common among our users.

I can’t register an account at VertBet Casino. What Should I do?

There are few reasons for this to happen:

  • you didn’t confirm the email address in the confirmation letter we sent to you
  • you haven’t reached the lawful age which is 18+ years
  • due to technical reasons (for example, it can be unstable Internet connection)
  • if you already have a profile at the VertBet Casino

If any of the reasons doesn’t relate, contact VertBet Casino Support Center for clarification.

How long does it take to verify my account?

If you’re not familiar with how verification works, the process will vary depending on what country you are located in. Verification is a necessary step for all players who want to play at casinos online, and it can be quite an involved process. It’s important to know what type of verification your account needs before submitting any information as there may be certain details that need to be verified before completing the sign-up process. You need to do this in order to comply with government regulations which are designed to stop fraudsters from gambling at casinos or transferring funds out of them. It can take anywhere between 24-48 hours.

Banking

How much money do I need to deposit at VertBet Casino?

At VertBet Casino, you can start with a minimum deposit of R$10. However, if you want to get the best out of your play, we recommend that you make a higher initial deposit so that you can enjoy the higher limits and benefits. For example, a $500 deposit will give you more opportunities including 100% Match up to $500.

Games

What is VertBet casino house edge in European blackjack?

This is a question that many players ask themselves when considering online casinos to play at, and the answer might not be what they are expecting. Playing European blackjack in VertBet casino, the house edge can be as low as 0.39%.

Bonuses

Can I Withdraw Winnings from Free Spins Bonuses?

The answer is yes! Withdrawing your winnings is not only possible but easy as well. When you meet the wagering requirements applied to your bonus and winnings, VertBet Casino will grant approval for withdrawal with no questions asked.

Security, Licensing and Fair Play

Are VertBet casino game providers licensed?

Online casino game providers are not just easy to come by but there are also many of them. But, how can you be sure that the provider is licensed? A company that wants to set up an online casino and provide gambling services must obtain a license from their country’s government first. The Curacao government has granted us a license to offer our games legally.

How do I know VertBet Casino games are fair?

At VertBet Casino, we want to give our players the best experience possible. One of the ways we do this is by ensuring that all of our games are fair and random. We work hard with our game providers to ensure that they use software that complies with international standards for Random Number Generators (RNGs). Our RNGs are tested regularly by third-parties and they have confirmed that there is no bias in how numbers come up.

Crypto Gambling

How do I deposit crypto to my account at VertBet?

You can choose from many different cryptocurrencies as well as credit cards when making your deposits at VertBet casino. You can deposit Bitcoin, Litecoin and Ethereum to your account at VertBet with a minimum of R$10 and play real money games like Blackjack, Roulette or Slots.